Help & Questions

We want shopping with K & Co. to feel simple, personal, and easy to navigate. If you’re unsure where to start, have a question about an order, or need help choosing a fragrance, we’re happy to help.

Need help choosing a scent?

Not sure what fits your style? Tell us a few fragrances you already enjoy, the type of scent you’re looking for, or when you plan to wear it, and we can help point you in the right direction.

Whether you prefer fresh and clean, warm and sweet, woody, floral, spicy, citrus, or something more unique, we can help narrow down the options.

What size should I choose?

Our decants are designed to make fragrance easier to explore without committing to a full bottle.

5 ml is a great choice for trying a fragrance or adding variety to your rotation.
10 ml gives you more wear time and better value if you already know you enjoy the scent.
Discovery Kits are ideal when you want to explore several fragrances at once.
Full bottles are available for fragrances you’re ready to make part of your collection.

Are your fragrances authentic?

Yes. K & Co. sells authentic fragrances sourced for our collection and carefully decanted in-house where applicable.

Decants are transferred from genuine full-size bottles into smaller atomizers for convenience and accessibility.

What are Discovery Kits?

Discovery Kits are curated groups of fragrances built around a theme, season, style, or experience. They’re designed to make exploring new scents easier and more enjoyable.

What are Couples Kits?

Couples Kits pair two fragrances selected to complement one another. Each pairing is chosen to create a balanced his-and-hers fragrance experience while still allowing each scent to stand on its own.

What do the K & Co. tiers mean?

Our tier system helps organize the collection by fragrance category, positioning, rarity, and overall experience.

Tier I — Everyday Luxury
Accessible fragrances with strong quality and everyday versatility.

Tier II — Premium Designer
Established designer fragrances and elevated everyday options.

Tier III — Prestige Designer
Higher-end designer releases and more distinctive premium fragrances.

Tier IV — Private Collection
Prestige, niche, and luxury fragrances selected for their quality and character.

Réserve Collections
Special selections from harder-to-find or limited-access fragrance houses.

Can I order a custom Discovery Kit?

Absolutely. If you have specific preferences, let us know what you enjoy and we can help create a custom selection based on your taste.

What if I don’t like a fragrance?

Fragrance is highly personal, which is exactly why we offer decants and Discovery Kits. They allow you to experience a scent before committing to a larger size.

Please see our Return & Refund Policy for information regarding returns and final-sale items.

My order arrived damaged or incorrect. What should I do?

Contact us as soon as possible with your order number and photos of the item and packaging. We’ll review the issue and work with you to make it right.